Welcome to Roadle (“we”, “our”, “us”). We operate as a proprietorship based in Pune, Maharashtra, India, offering a marketplace for helmets, riding gear, and accessories for bike riders. This Privacy Policy explains how we collect, use, share, and protect your information when you visit or make a purchase through www.roadle.in or our mobile/online platforms (collectively, the “Platform”).

By using our Platform, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information to provide you with a smooth shopping experience and to improve our services.

A. Personal Information You Provide

• Name

• Phone number

• Email address

• Shipping & billing address

• Order details

• Payment information (processed via secure third-party gateways; we DO NOT store card/banking details)

B. Automatically Collected Information

When you use our Platform, we automatically collect:

• Device information (mobile/desktop, operating system)

• IP address & geolocation (approximate)

• Browser type

• Pages viewed, time spent, and interactions

• Cookies & similar tracking technologies

C. Optional Information

• Reviews, comments, or feedback you submit

• Communication history with customer support

We do not collect or store sensitive personal data such as passwords, Aadhaar numbers, PAN, or biometric data.

2. How We Use Your Information

We use your information to:

• Process and fulfil your orders

• Communicate order updates, shipping, and support

• Improve our product listings and user experience

• Detect and prevent fraud or misuse

• Provide customer support

• Send marketing messages (only with your consent)

• Personalize recommendations and product suggestions

• Improve Platform performance, analytics, and troubleshooting

3. Sharing of Information

We do not sell your personal data.

However, your information may be shared with:

• Delivery & logistics partners (for dispatch and delivery)

• Payment gateways (to process payments securely)

• Customer support tools

• Analytics & marketing service providers (e.g., cookies, performance tracking)

• Legal authorities when required by law

All partners are required to comply with Indian data protection regulations.

4. Cookies and Tracking Technologies

We use cookies to:

• Remember your cart & preferences

• Improve website speed and analytics

• Deliver relevant ads on external platforms

You can disable cookies in your browser settings, but some features may not function properly.

5. Data Security

We use industry-standard security measures to protect your information, including:

• SSL encryption

• Secure payment processing via third-party gateways

• Limited access controls

• Regular security reviews

However, no online platform can guarantee 100% security.

6. Your Rights

You have the right to:

• Access the personal information we hold

• Request correction or updates

• Request deletion (unless required for legal or transactional purposes)

• Opt out of marketing communications

• Disable cookies

To exercise your rights, contact us at support@roadle.in.

7. Data Retention

We retain your information only as long as necessary for:

• Fulfilling your orders

• Legal compliance

• Fraud prevention

• Customer support

Once no longer needed, data is securely deleted or anonymized.

8. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing any personal information.

9. Children’s Privacy

Our Platform is intended only for individuals 18 years and above.
We do not knowingly collect data from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised “Last Updated” date.

11. Contact Us

For any questions, concerns, or requests related to privacy, contact us:

Roadle (Proprietorship)
Pune, Maharashtra, India
📞 +91 96990 25969
📧 support@roadle.in