LS2 FF811 Vector II Freedom Matt Black Chameleon

🛡️ 𝗪𝗮𝗿𝗿𝗮𝗻𝘁𝘆 𝗣𝗲𝗿𝗶𝗼𝗱
• One (1) year from the date of purchase, on all LS2 helmets purchased through an authorized Roadle/LS2 India channel
• Applicable only to genuine LS2 helmets purchased at full Maximum Retail Price (MRP) — products bought at a discounted price are not eligible
──────────────────────────
✅ 𝗖𝗼𝘃𝗲𝗿𝗮𝗴𝗲
• Manufacturing defects related to the helmet shell only
• LS2 Helmets reserves the right to approve or reject any warranty claim at its sole discretion
──────────────────────────
⚙️ 𝗠𝗮𝗻𝘂𝗳𝗮𝗰𝘁𝘂𝗿𝗶𝗻𝗴 𝗗𝗲𝗳𝗲𝗰𝘁𝘀
• Faults in materials or workmanship in the outer shell present at the time of manufacture
• Does not extend to movable or replaceable parts such as hinges, vents, visors, electronics, gauges, adjusters, peaks, Pinlock inserts, or interior components
──────────────────────────
❌ 𝗘𝘅𝗰𝗹𝘂𝘀𝗶𝗼𝗻𝘀
• Damage resulting from accidents, impacts, or falls
• Chipping of colour on the EPS liner
• Fading of paint from prolonged sunlight or UV exposure, particularly on high-visibility or bright-coloured helmets
• Any customisation or technical modification made by the user, including paints, adhesives, glues, or additional screws
• Subjective concerns such as comfort, size, wind or whistling noise, padding sound, aerodynamics, or fit
• Exposure to harmful chemicals (e.g. mentholated spirits) or high-temperature environments
• Negligence in care and maintenance, or use under abnormal/extreme conditions
• Normal wear and tear, including paint damage, natural ageing or cracking of internal fabrics and liners, and damage to internal fabrics from water contact
• Beading detachment from regular use
• Scratches, scuffs, or marks on the visor and other external parts, and wear or peeling of the visor's UV coating
──────────────────────────
📝 𝗖𝗹𝗮𝗶𝗺 𝗣𝗿𝗼𝗰𝗲𝘀𝘀
• Email thestore@ls2helmetsindia.com with clear photographs of the affected area, a description of the issue, and a copy of the original tax invoice
• Only helmets purchased directly from www.ls2helmetsindia.com are eligible — products bought from third-party sellers or other platforms are not covered
• All claims are reviewed and assessed by LS2 Helmets India
──────────────────────────
👤 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀
• Use and care for the helmet as intended; avoid chemical exposure, extreme temperatures, and unauthorised modifications
• Report any suspected manufacturing defect promptly
• Purchase only through www.ls2helmetsindia.com to remain eligible for warranty support
──────────────────────────
🧾 𝗣𝗿𝗼𝗼𝗳 𝗼𝗳 𝗣𝘂𝗿𝗰𝗵𝗮𝘀𝗲
• The original tax invoice is mandatory for every claim — claims without a valid invoice will not be accepted
• Invoices reflecting a discounted price disqualify the claim; only full-MRP purchases are covered
• Retain your invoice safely for the duration of the one-year warranty period

We offer fast and reliable shipping for all our riding gears and accessories. Orders are processed within 1-2 business days and shipped via standard delivery, which typically takes 3-7 business days.

No unboxing video, no return/exchange. You must film continuously starting before the sealed parcel is opened, showing labels, all sides of the parcel, the seal being cut, the product/accessories/invoice, and the actual fault close-up.

Return Windows

• Damaged/faulty/wrong item: report within 12–48 hours of delivery (12 hours ideal)
• Change of mind: raise a request within 5 calendar days of delivery
• Ship it back: within 5–8 days after approval
• Hidden defects: covered anytime under manufacturer warranty / consumer law

Condition Required

Unused, unworn, unwashed, uninstalled — original tags, seals, brand box, accessories, manuals, and invoice all intact.

Category-Specific Rules

• Helmets: must be completely unused, seals/tags intact, never worn outdoors
• Apparel (jackets/pants/gloves/boots): unused, tags on, no odor/wear
• Electronics/intercoms: must be factory-sealed/unopened for change-of-mind; once opened, only faulty returns accepted
• Lights/performance parts: never installed, no mounting marks
• Luggage/crash guards: unused, uninstalled, hardware complete

Not Returnable (change of mind)

Used/worn items, opened electronics, mounted accessories, opened hygiene layers, consumables (oils/lubes), customized items, clearance/sale/offer items, and gift cards. (Genuine faults are always still covered, even on these.)

Refunds

• Default: store credit (full value, valid 1 year) — instant
• Cash refund option: only if the fault was Roadle's (damaged/wrong/defective) and paid online
• COD/partial-payment orders: store credit, or bank transfer for genuine-fault claims
• Timeline: refund initiated in 3–5 business days after approval; then UPI 1–3 days, cards ~5–7 days
• Deductions (change-of-mind only): flat 5% MDR return charge + actual return shipping cost. No deductions if the fault was Roadle's.

Exchanges

• First size exchange free (within 5-day window); second exchange ships both ways at customer's cost
• Wrong/faulty item → free replacement, Roadle pays shipping

Cancellations

• Free before dispatch, full refund
• After shipping, standard return process applies

Contact

• Support: support@roadle.in
• Phone: +91 96990 25969
• Grievance Officer: Tushar Jitendra Soni (same email/support line)

Full policy: https://roadle.in/pages/refund-return-cancellation-policy