Raida Thermal Puff Jacket – Ultra-Light, Insulated Mid-Layer for Riding & Outdoor Use

🛡️ 𝗪𝗮𝗿𝗿𝗮𝗻𝘁𝘆 𝗦𝘁𝗮𝘁𝘂𝘀
• No Warranty by Brand
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ℹ️ 𝗪𝗵𝘆 𝗡𝗼 𝗪𝗮𝗿𝗿𝗮𝗻𝘁𝘆
• No manufacturer warranty is published by RAIDA for the Raida Thermal Puff Jacket – Ultra-Light, Insulated Mid-Layer for Riding & Outdoor Use on raidagears.com
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👤 𝗔𝗳𝘁𝗲𝗿-𝗦𝗮𝗹𝗲𝘀 𝗦𝘂𝗽𝗽𝗼𝗿𝘁
• After-sales support for this product is provided via RAIDA's official warranty contact
• 📧 Email: support@raidagears.com
• 📞 Phone: +91 9699025969
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• Retain your original purchase invoice, as it will be required for any support or replacement request

We offer fast and reliable shipping for all our riding gears and accessories. Orders are processed within 1-2 business days and shipped via standard delivery, which typically takes 3-7 business days.

No unboxing video, no return/exchange. You must film continuously starting before the sealed parcel is opened, showing labels, all sides of the parcel, the seal being cut, the product/accessories/invoice, and the actual fault close-up.

Return Windows

• Damaged/faulty/wrong item: report within 12–48 hours of delivery (12 hours ideal)
• Change of mind: raise a request within 5 calendar days of delivery
• Ship it back: within 5–8 days after approval
• Hidden defects: covered anytime under manufacturer warranty / consumer law

Condition Required

Unused, unworn, unwashed, uninstalled — original tags, seals, brand box, accessories, manuals, and invoice all intact.

Category-Specific Rules

• Helmets: must be completely unused, seals/tags intact, never worn outdoors
• Apparel (jackets/pants/gloves/boots): unused, tags on, no odor/wear
• Electronics/intercoms: must be factory-sealed/unopened for change-of-mind; once opened, only faulty returns accepted
• Lights/performance parts: never installed, no mounting marks
• Luggage/crash guards: unused, uninstalled, hardware complete

Not Returnable (change of mind)

Used/worn items, opened electronics, mounted accessories, opened hygiene layers, consumables (oils/lubes), customized items, clearance/sale/offer items, and gift cards. (Genuine faults are always still covered, even on these.)

Refunds

• Default: store credit (full value, valid 1 year) — instant
• Cash refund option: only if the fault was Roadle's (damaged/wrong/defective) and paid online
• COD/partial-payment orders: store credit, or bank transfer for genuine-fault claims
• Timeline: refund initiated in 3–5 business days after approval; then UPI 1–3 days, cards ~5–7 days
• Deductions (change-of-mind only): flat 5% MDR return charge + actual return shipping cost. No deductions if the fault was Roadle's.

Exchanges

• First size exchange free (within 5-day window); second exchange ships both ways at customer's cost
• Wrong/faulty item → free replacement, Roadle pays shipping

Cancellations

• Free before dispatch, full refund
• After shipping, standard return process applies

Contact

• Support: support@roadle.in
• Phone: +91 96990 25969
• Grievance Officer: Tushar Jitendra Soni (same email/support line)

Full policy: https://roadle.in/pages/refund-return-cancellation-policy